Content Removal

✓ Complaint Received

Thank you. Your complaint has been successfully received and logged.

We will review and resolve your complaint within five business days.

Reference Number:

Please keep this reference number for future correspondence regarding your complaint.

Complaints & Content Removal

X-Stream Cams provides a clear process for reporting content that may be illegal, violates our standards, or was created, uploaded, distributed or displayed without valid consent.

5-Business-Day Review

All reported complaints will be acknowledged, reviewed and resolved within five business days.

What Can Be Reported?

You may report content that you believe:

May be illegal or violate applicable requirements.
Violates X-Stream Cams platform standards.
Was created, uploaded, distributed or displayed without valid consent.
Otherwise requires review under our complaints process.

Who Can Submit a Request?

Any person depicted in content available on X-Stream Cams may submit a content-removal request, including where they believe they did not provide valid consent for the content to be created, uploaded, distributed or displayed.

Complaints may also be submitted by other persons who believe that content may be illegal or violates our platform standards.

Our Review Process

Complaint Received Your request is received and logged.

Content Identified We use the information provided to identify the relevant content.

Investigation Relevant information and available records may be reviewed as part of the investigation.

Decision & Action A decision is recorded and appropriate action is taken based on the investigation.

Notification The person making the request is informed of the outcome.

Potential Outcomes

Depending on the findings of an investigation, X-Stream Cams may take one or more of the following actions:

Remove the reported content.
Temporarily or permanently disable access to the content.
Identify and remove or disable associated copies or listings under our control.
Take appropriate action against an account where applicable.
Retain the content where the complaint is not substantiated.

Where valid consent was not provided, cannot be adequately demonstrated, or is void under applicable law, the relevant content will be removed from the platform.

Appeals

If the person depicted in the content disagrees with the outcome of an investigation, they may submit an appeal and provide additional information or evidence supporting their request.

Appeals will be reviewed separately from the original decision wherever practicable.

Independent Resolution

If disagreement remains following an appeal, the person depicted in the content may have the dispute resolved by a neutral and independent body where required under applicable payment-network or CCBill standards.

Where applicable standards require X-Stream Cams Ltd to bear the cost of the independent resolution process, that cost will be borne by X-Stream Cams Ltd.

Submit a Complaint or Removal Request

Please provide enough information for us to identify the reported content and investigate your complaint.

CCBill Complaint / Take Down Request

You may also submit your complaint or content-removal request directly through the CCBill complaint facility.

Submit Through CCBill

Records & Confidentiality

X-Stream Cams maintains appropriate records of removal requests, investigations, decisions, appeals and resulting actions. Personal information and supporting documentation are handled in accordance with our Privacy Policy and applicable data-protection requirements.

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